Terms and Conditions

1. Scope of Service

We act as a booking agent for tickets to the Real Alcázar of Sevilla. This means we facilitate the purchase of tickets on your behalf through official ticketing systems. We are not the operator of the Real Alcázar and do not control access, schedules, or policies of the venue. By purchasing through our platform, you authorize us to arrange your ticket booking and deliver the ticket to you.

2. Ticket Purchases

All ticket purchases made through our website are subject to availability.

By placing an order, you confirm that all information provided is accurate.

Once your order is confirmed and payment is completed, you will receive your ticket(s) via email.

3. Prices and Payment

All prices shown include applicable taxes and fees.

Payments are securely processed via Stripe, our third-party payment provider.

We reserve the right to adjust pricing at any time, but changes will not affect existing confirmed orders.

4. Cancellations and Refunds

Tickets are non-refundable and cannot be cancelled unless otherwise required by law or clearly stated at checkout.

If the venue (Real Alcázar) closes unexpectedly or cancels access, we will do our best to assist with rescheduling or refund options, but cannot guarantee outcomes.

5. Entry and Venue Rules

It is your responsibility to arrive on time and comply with the Real Alcázar of Sevilla's entry rules and conditions.

We are not responsible for denied entry due to lateness, non-compliance, or personal behavior.

6. User Responsibilities

By using our website, you agree not to:

• Use the service for fraudulent purposes.
• Interfere with the operation of the site.
• Copy or distribute ticket content without permission.

7. Limitation of Liability

We do our best to ensure accurate and up-to-date information on our site.

However, we are not liable for inaccuracies or changes made by the venue.

Our total liability is limited to the amount you paid for your ticket.

8. Privacy

Your personal information is handled according to our Privacy Policy. We use your data only to process your order and provide customer service.

9. Governing Law

These Terms are governed by the laws of the European Union. Disputes will be subject to the exclusive jurisdiction of the courts of the European Union.

10. Changes to These Terms

We may revise these Terms at any time. Continued use of the website after updates constitutes acceptance of the revised Terms.

Contact Us

For questions about these Terms, contact:

Alcazar Tickets

Email: support@alcazar-ticket.com

Website: alcazar-ticket.com