Privacy Policy

Welcome

Welcome to Alcazar Tickets ("we", "us", or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you purchase tickets through our website (alcazar-ticket.com).

1. What Information We Collect

When you purchase tickets through our website, we may collect:

• Personal Information: Name, email address, and contact details.
• Payment Information: Card or payment details (securely processed via Stripe). We do not store your full payment data.
• Order Information: Ticket type, date of purchase, visit date, and total amount paid.

2. How We Use Your Information

We use your data solely to:

• Process and deliver your ticket order.
• Send confirmation and digital tickets.
• Provide customer support.
• Comply with legal and financial obligations.

3. How We Share Your Information

We do not sell or rent your personal data.

We may share your data with:

• Stripe – to securely process payments. See Stripe's Privacy Policy.
• Ticketing partners or venues – to fulfill your ticket order.
• Authorities – when required by law or for fraud prevention.

4. Stripe Payments

Payments on our website are securely processed by Stripe, a PCI-compliant payment platform. Your sensitive card information is handled exclusively by Stripe and is never stored on our servers.

5. Cookies

We use only essential cookies to support core website functionality (e.g., storing your cart). We do not use advertising, analytics, or tracking cookies.

6. Your Rights

You may at any time:

• Request access to the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict certain types of data processing.
• Withdraw any consent you've given (where applicable).

To exercise any of these rights, please contact us at: support@alcazar-ticket.com

7. Data Security

We take reasonable measures to protect your information, including the use of SSL encryption and secure servers. However, no internet transmission or storage system can be 100% secure.

8. Third-Party Links

Our site may link to external websites (e.g., the official Real Alcázar site). We are not responsible for the privacy practices of these sites. Please review their privacy policies separately.

9. GDPR Compliance (For EU Residents)

If you are located in the European Union or European Economic Area, the General Data Protection Regulation (GDPR) applies. You have the right to:

• Access, correct, or delete your personal data.
• Restrict or object to the processing of your data.
• Request data portability.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with your local data protection authority.

We process your data based on consent, contractual necessity (e.g., for completing your purchase), and legal obligations. To exercise your rights, email us at support@alcazar-ticket.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the revised "Effective Date."

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Alcazar Tickets

Email: support@alcazar-ticket.com

Website: alcazar-ticket.com